Acceptance of terms
These Terms of Service (“Terms”) govern your access to and use of the vladexx.com website and the services offered by Vladexx LLC (“Vladexx,” “we,” “us,” or “our”). By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.
Our services
Vladexx provides managed IT and cyber security services and related offerings, including cybersecurity and compliance support, managed IT, custom AI integrations and automation, and fixed-scope software development. The specific scope, deliverables, and service levels for any engagement are defined in a separate written agreement, statement of work (“SOW”), or order (each, a “Services Agreement”).
Information on this website is provided for general informational purposes and does not constitute a binding offer, professional advice, or a guarantee of any particular result.
Engagements & quotes
Quotes, estimates, and proposals are valid for the period stated in them and are subject to a mutually executed Services Agreement. Where these Terms and a signed Services Agreement conflict, the Services Agreement controls for that engagement. Nothing on this website creates a client relationship until a Services Agreement is in place.
Fees & payment
- Pricing. Fees are set out in the applicable quote, SOW, or Services Agreement. Recurring managed services are typically billed in advance on a monthly or other agreed cycle; project work is typically billed by deposit and milestones.
- Payment processing. Online payments are processed by third-party payment processors (such as Stripe). By paying online you also agree to the applicable processor’s terms. We do not store full payment-card numbers on our systems.
- Late or failed payment. Overdue amounts may incur interest or late fees as permitted by law and the Services Agreement, and we may suspend services for non-payment after reasonable notice.
- Taxes. Fees are exclusive of applicable taxes, which are your responsibility unless stated otherwise.
Refunds and cancellations are governed by our Refund & Cancellation Policy and the applicable Services Agreement.
Acceptable use
Your use of our website and services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference.
Intellectual property
The website and its content (excluding your content and third-party materials) are owned by Vladexx and protected by intellectual-property laws. Ownership of deliverables created during an engagement is addressed in the applicable Services Agreement; absent that, custom deliverables are licensed to you for your internal business use and Vladexx retains its pre-existing and general know-how, tools, and reusable components.
Third-party services
Our website and services may link to or integrate with third-party products and services (for example, Microsoft 365, security platforms, CRM and automation tools, and AI providers). We are not responsible for third-party services, and your use of them is governed by their own terms and policies.
Confidentiality
Each party may receive confidential information from the other. The receiving party will protect it with reasonable care and use it only as needed to perform under the relevant agreement, except as required by law. Specific confidentiality and data-handling obligations are set out in the applicable Services Agreement.
Disclaimers
Our website is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted or error-free. Warranties relating to paid services, if any, are stated solely in the applicable Services Agreement.
Limitation of liability
To the maximum extent permitted by law, Vladexx will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the website. Liability arising from paid services is limited as set out in the applicable Services Agreement. Nothing in these Terms limits liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless Vladexx and its personnel from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the website or your breach of these Terms, except to the extent caused by our own gross negligence or willful misconduct.
Term & termination
These Terms apply while you use our website. We may suspend or restrict access to the website at any time if we reasonably believe you have violated these Terms or applicable law. Termination of a paid engagement is governed by the applicable Services Agreement and our Refund & Cancellation Policy.
Governing law
These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Virginia will have exclusive jurisdiction over any dispute not resolved informally, except where applicable law provides otherwise.
Changes to these terms
We may update these Terms from time to time. Changes take effect when posted, and we will update the “Last updated” date above. Your continued use of the website after changes take effect constitutes acceptance of the updated Terms.
Contact us
Questions about these Terms? Contact us at hello@vladexx.com.
Questions about this policy? Contact us at privacy@vladexx.com.